Our Policies

Shipping Policy for Lovimprints ________________________________________ Shipping Coverage We currently ship physical products only within India. All orders are shipped via Shiprocket, our trusted logistics partner, which works with a network of leading courier services across India. ________________________________________ Shipping Charges • A flat shipping fee of ₹65 per order will be added at checkout. ________________________________________ Order Processing & Delivery Time • Orders are typically processed and dispatched within 10–14 Working Days (Mon–Sat) • Once shipped, delivery takes approximately 3–8 Working Days • Total Estimated Delivery: Approximately 3 to 4 weeks from the date of payment. Please note that delays may occur due to unforeseen circumstances such as courier issues, weather conditions, or high order volumes. Once an order has been shipped, delivery timelines are handled by Shiprocket to the courier partner and are beyond our direct control. ________________________________________ Order Tracking Once your order is shipped, you will receive a tracking link via email or message. Please allow 24–72 hours for tracking updates to reflect correctly. ________________________________________ Unsuccessful Deliveries If a delivery attempt fails due to customer unavailability, incorrect address, or failure to respond to the courier: • It is the customer’s responsibility to coordinate with the courier service • We are not responsible for delays caused by failed delivery attempts ________________________________________ Incorrect Address & Re-Delivery Please ensure your shipping details are accurate while placing the order. In case of an incorrect or incomplete address: • Re-delivery may incur additional charges, or • The order may be denied and not re-shipped ________________________________________ Missing Deliveries If your order is marked as delivered but not received, please contact us within 48 hours at lovimprints@gmail.com so we can raise a Proof of Delivery (POD) check with the courier. ________________________________________ Need Help? For any queries related to your order or shipping, contact us at: lovimprints@gmail.com Contact information Brand Name: Lovimprints Email: lovimprints@gmail.com Contact: 91720 01560 Physical address: Sanquelim, Goa - 403505

Return, Refund & Replacement Policy for Lovimprints ________________________________________ At Lovimprints, each piece is handmade with care. Because every order is made specifically for you, our primary resolution is always a replacement — not a refund. We only step in under the specific conditions listed below. ________________________________________ Eligibility for Replacements We only accept requests in the following cases: • Damaged / Defective product received • Non-Defective but Wrong product delivered ________________________________________ For Custom Orders — Special Rules Apply Custom orders are subject to the stricter Custom Order Policy. The only resolution for a verified transit damage claim on a custom order is a replacement — no refund. ________________________________________ Reporting an Issue If you face any of the above issues, please email us at lovimprints@gmail.com within 48 hours of delivery with the following: Preferred (Strong Proof): • A full-length, unedited unboxing video clearly showing the package being opened. (mandatory for custom orders; strongly preferred for all other orders) ________________________________________ Important Notes on Proof • Claims with an unedited unboxing video will be prioritised. • Without sufficient proof, the request may be rejected. ________________________________________ Resolution Process After reviewing your request, Our standard resolution is a replacement. We do not offer refunds as a default — it is not our usual practice. However, in exceptional circumstances, we may consider a goodwill refund entirely at our own discretion. So, we may offer one of the following: • Replacement — our preferred and standard resolution (subject to availability) • Goodwill refund — only at Lovimprints' sole discretion in exceptional cases; cannot be demanded • No action — if the claim is invalid or proof is insufficient All decisions are final and based entirely on the proof submitted. ________________________________________ If a Goodwill Refund is Granted In the rare event that we choose to offer a goodwill refund, it will be processed within 15 business days to your original payment method. This is entirely at our discretion and not a guaranteed right. ________________________________________ Non-Eligible Cases We do not accept returns or refunds in the following cases: • Requests raised after 48 hours of delivery • Damage caused due to usage, mishandling, or wear and tear • Minor variations — all products are handmade and slight differences are expected • Lack of sufficient proof • Custom orders — the Custom Order Policy applies; replacement only for verified transit damage ________________________________________ Missing Deliveries If your order is marked as delivered but not received, please contact us within 48 hours so we can raise a Proof of Delivery (POD) check with the courier. ________________________________________ Estimated Delivery Timeline "At Lovimprints, we believe good things take time! Each piece is handcrafted specifically for you in our Goan Magical studio." • Order processing time: 10–14 Working Days (Mon–Sat) • Delivery time: 3–8 Working Days • Total Estimated Delivery: Approximately 3 to 4 weeks from the date of payment. For any questions or concerns, please contact: Email: lovimprints@gmail.com

Privacy Policy for Lovimprints At Lovimprints, lovimprints.sitesplaced.site, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how it may be shared when you visit or make a purchase from our website. ________________________________________ Information We Collect 1. Personal Information When you place an order or interact with our website, we may collect: • Name • Email address • Shipping and billing address • Phone number • Images (for processing and fulfilling custom orders) • Payment details (processed securely via third-party providers) 2. Device & Usage Information We automatically collect certain information about your device and interaction with the website, including: • IP address • Browser type • Pages visited • Time spent on pages 3. Cookies & Tracking Technologies We use cookies and similar technologies to enhance your experience, analyse traffic, and improve our services. ________________________________________ How We Use Your Information We use your information to: • Process and fulfil orders • Communicate with you regarding orders or inquiries • Improve our products and services • Send updates, offers, or promotional emails (only if you opt in) • Show you relevant ads on platforms like Facebook and Instagram ________________________________________ Sharing Your Information We may share your information with trusted third parties to operate our business, including: • SitesPlaced (our e-commerce platform) • Payment gateways (for secure transactions) • Meta platforms (Facebook & Instagram) for advertising and analytics • Shiprocket — our logistics partner for shipping and order tracking • Google Forms - For processing and fulfilling custom orders Our store is hosted on SitesPlaced. SitesPlaced may process your data to provide services, including payment processing, analytics, marketing insights, and enhanced features that may use data from interactions across SitesPlaced and other merchants. These platforms may use technologies such as cookies, pixels, or APIs to collect and process data for personalised advertising and performance tracking. We do not sell your personal information. ________________________________________ Google Forms & Data Collection For custom charm orders (Claymeons and Logo Charms), we use Google Forms to collect your order details and reference photos. By submitting the Google Form, you agree that: • Your name, contact number, email address, and reference photos are collected solely for the purpose of completing your custom order • This information is stored securely through Google's platform and is not shared with any third party • Reference photos submitted are used only to create your custom charm - they will not be used for any promotional or commercial purpose without your explicit permission • Google's own Privacy Policy governs Google Forms — for more information on how Google handles your data, please visit: [Google Privacy Policy - https://policies.google.com/privacy?hl=en-IN] • By submitting the form, you confirm that you have the right to share the photos provided and that they do not violate any third-party rights We take your privacy seriously. We use your information only to process your order and communicate with you about it. For any privacy-related questions, reach us at lovimprints@gmail.com. ________________________________________ Data Security We take reasonable precautions and follow industry best practices to protect your personal information. ________________________________________ Your Rights You have the right to: • Access, update, or correct your personal information • Opt out of marketing communications at any time • Request deletion of your data (subject to legal obligations) To make a request, contact us at: lovimprints@gmail.com ________________________________________ Cookies You can choose to accept or decline cookies through your browser settings. ________________________________________ Legal Disclosure We may disclose your information if required by law or in response to valid legal requests by public authorities. ________________________________________ Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page. ________________________________________ Contact Us For any questions about this Privacy Policy, please contact: Email: lovimprints@gmail.com For more information on how SitesPlaced processes your data, please refer to SitesPlaced’s Privacy Policy: https://sitesplaced.com/privacy

Terms of Service for Lovimprints ________________________________________ 1. Acceptance of Terms By accessing or using https://lovimprints.sitesplaced.site, you agree to be bound by these Terms of Service. If you do not agree, please do not use this website. We reserve the right to update these terms at any time without prior notice. ________________________________________ 2. About Us “Lovimprints”, “we”, “us”, or “our” refers to the brand operating this website. “User”, “you”, or “your” refers to anyone accessing or using the site. ________________________________________ 3. Products & Nature of Work All products are handmade and may have slight variations in colour, shape, or finish. These are not defects but part of the handmade process. Proper care is required. We are not liable for damage caused due to mishandling, improper use, or disregard of care instructions. ________________________________________ 4. Shipping & Delivery • Physical products are shipped within India only • Orders are processed within 10–14 Working Days (Mon–Sat) • Delivery takes approximately 3–8 Working Days after dispatch Once shipped, delivery timelines are subject to courier partners and are beyond our control. For complete details, please refer to our Shipping Policy. ________________________________________ 5. Failed Deliveries & RTO (Return to Origin) If delivery fails due to customer unavailability, incorrect address, or non-response: • The customer is responsible for coordinating with the courier • If the order is returned (RTO): o Re-shipping will require additional charges ________________________________________ 6. Proof of Delivery (POD) Disputes If your order is marked as delivered but not received, you must report it within 48 hours at lovimprints@gmail.com. Requests raised after this timeframe may not be eligible for investigation. ________________________________________ 7. Returns, Refunds & Replacements We only accept requests in the following cases: • Damaged product received • Wrong product delivered Requests must be raised within 48 hours of delivery with valid proof (an unedited unboxing video is a must). All claims are subject to verification. We reserve the right to approve or reject requests based on the proof provided. For complete details, please refer to our Replacement Policy. ________________________________________ 8. Order Cancellation All orders at Lovimprints are handmade and made-to-order. Once payment is received and your order is accepted and confirmed, no cancellations are accepted — for any reason, at any time. ✦ Order Acceptance and Payment confirmation = final order. No cancellations, no exceptions. • This applies to all orders — standard charms and custom Claymeons, logo charms alike • Cancellation requests sent via DM, email, or any other channel cannot be honoured under this policy ✦ In rare genuine circumstances, Lovimprints may choose — entirely at our own discretion — to offer a goodwill resolution. This is never guaranteed and cannot be demanded as a right. ________________________________________ 9. Payments & Currency All transactions are processed in Indian Rupees (INR). In the rare event of an approved goodwill refund, it will be issued to the original payment method. ________________________________________ 10. Custom Charm Payment Safety Note For Custom Charm, Payment details will only be shared via our official email or WhatsApp DM after order confirmation. If you receive payment details from anywhere else do not pay and contact us immediately at lovimprints@gmail.com. Please verify before you pay. Lovimprints will not be responsible for payments made outside our official channels. When in doubt, always reach out first. ________________________________________ 11. Discounts & Promotions Discount codes may have conditions such as a minimum order value or product applicability. We reserve the right to modify, restrict, or withdraw offers at any time without prior notice. ________________________________________ 12. Intellectual Property All content on this website, including images, designs, text, and graphics, is the property of Lovimprints. • Unauthorised use, reproduction, or distribution is strictly prohibited • Reselling our products without permission is not allowed ________________________________________ 13. Limitation of Liability We are not liable for: • Website interruptions or technical errors • Courier delays or external factors beyond our control • Any indirect or incidental damages arising from product use ________________________________________ 14. Indemnification You agree to indemnify and hold Lovimprints harmless from any claims, damages, or expenses arising from your use of the website or violation of these terms. ________________________________________ 15. Accuracy of Information We strive to ensure all information is accurate. However, we do not guarantee that all content is error-free and reserve the right to correct inaccuracies at any time. ________________________________________ 16. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. ________________________________________ 17. Governing Law These terms are governed by the laws of Sanquelim, Goa, India, and disputes shall fall under the jurisdiction of the courts in Goa. ________________________________________ 18. Contact Us For any questions or concerns, please contact: Email: lovimprints@gmail.com A Note on Transparency At Lovimprints, we maintain records of all orders, communications, and transactions. This is simply to ensure clarity and protect both you and us - so there are no misunderstandings about what was agreed, ordered, or delivered. We believe honest and open communication makes for the best experience for everyone. Custom Order Policy IMPORTANT: Please read this section carefully before placing a custom order. • Right to accept or decline We reserve the full right to accept or decline any custom order, including Claymeons and Logo Charms. Every project matters to us, and sometimes we may not be able to do it justice, in which case We'll let you know honestly and kindly. • In the case where payment has been made before our review, and we are unable to accept, a full refund will be issued within 5-7 business days. • Order confirmation Submitting the custom order form does NOT confirm your order. Your order is confirmed ONLY after we accept the custom order and full payment is received. • Payments & refunds Once payment is made and work has begun, there will be NO refund, NO replacement, and NO exchange under any circumstances. • Transit damage exception The only exception is if your item arrives broken or damaged during transit. You MUST send an unboxing video within 24 hours of delivery. No video = no claim. If a verified damage claim is accepted, a replacement is made and sent. • Records & transparency We keep records of all orders and communications, not to police anyone, but simply to make sure everything stays clear and nothing slips through the cracks. • Payment Safety Payment details will only be shared via our official email or WhatsApp DM after order confirmation. If you receive payment details from anywhere else, do not pay and contact us immediately at lovimprints@gmail.com. Please verify before you pay. Lovimprints will not be responsible for payments made outside our official channels. When in doubt, always reach out first. • Agreement By submitting the custom order form and making payment, you agree to all of the above without exception.